At Buy and Sell International, we aim to ensure customer satisfaction while complying with UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
This policy explains your rights regarding returns, cancellations, refunds, and exchanges.
1. Your Right to Cancel an Online Order (Cooling-Off Period)
Under UK law, you have the right to cancel your order within 14 days of receiving your goods for any reason.
To exercise your cancellation right:
•You must notify us within 14 days of delivery
•You then have another 14 days to return the item(s)
•Items must be unused and in resalable condition where possible
Refunds will be processed within 14 days of receiving returned goods or proof of return dispatch.
2. Faulty, Damaged or Incorrect Items
If your item is:
•faulty
•damaged
•not as described
•incorrect
You are entitled to:
•a full refund
•replacement
•or repair
If reported within 30 days, you are normally entitled to a full refund.
Please contact us immediately at:
📧 support@buyandsellinternational.com
Return shipping costs will be covered by us in these cases.
3. Returns Due to Change of Mind
If you change your mind:
•Return request must be made within 14 days
•Items must be unused
•Items must be returned in original packaging where possible
Customers are responsible for return shipping costs unless the item is faulty.
Original standard delivery costs will be refunded (express delivery upgrades are non-refundable).
4. Items Not Eligible for Return
The following items cannot normally be returned unless faulty:
•personalised or custom-made products
•perishable goods
•sealed hygiene products once opened
•digital downloads after access
•items returned used or damaged by the customer.
5. Refund Processing Time
Once your return is received and inspected:
•refunds are issued within 5–14 working days
•refunds are made to the original payment method
6. Late or Missing Refunds
If you have not received your refund:
1.Check your bank account
2.Contact your card provider
3.Contact your bank
If still unresolved:
📧 support@buyandsellinternational.com
7. Exchanges
We replace items only if:
•defective
•damaged
•incorrect
To request an exchange:
Email us with order details and photos (if applicable).
8. Return Address
Return instructions and address will be provided after contacting support.
Please do not send items back without approval, as returns may not be processed correctly.
9. International Returns
Customers outside the UK may return items within the same legal cancellation period where applicable.
Return shipping costs for international orders are normally the customer’s responsibility unless items are faulty
10. Contact Details
Buy and Sell International
Email: support@buyandsellinternational.com
Website: www.buyandsellinternational.com
11. Product refund same as business address but before any product issue contact support@buyandsellinterdational.com
